Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
Much like any new business, you will have some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the start of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it works out, the delay was not due to the economy, but to a problem with Brightpearl’s end of the year shipping plan. Ultimately, the issues with the shipping system were enough to essentially put us on our guard for another six months as we planned for the next quarter of our year.
Unfortunately, we didn’t have enough time to prepare, as we were behind on many orders for the second half of the year. Thankfully, after reviewing our data, we realized that we could pretty much count on the electric tobacconist to meet all of our future orders. After we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still not quite there. We had to understand how exactly to better advertise and market our e cigarettes Vape Shop and vaporizer products to increase the fascination with them.
We have been happy to report that this quarter, we saw a dramatic upsurge in our sales. It appears that the majority of our customers are responding positively to your recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we have been unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we will have to address over the next half a year.
As well as an increased number of sales and new customers, we have been also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that we are providing free expedited shipping for most orders.
Among the other areas we have seen a rise in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting issues with either the merchandise or their receipt. It’s unfortunate that many of these individuals do not realize that people have a returns policy in place. Because of this policy, we have been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that people are currently experiencing an elevated amount of calls and reports from our valued customers. Despite the inconvenience, we are always glad to provide in-kind services such as a refund, replacement or money-back guarantee, so that you can ensure their satisfaction.
Beyond the aforementioned news-report topics, there are other important issues we have witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented a crisis replacement policy in place for all electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive in regards to our services and products.
Recent press accounts reveal electric Tobaccconists battle to cope with extended repair times. We regret to share, but it may be the reality of running a retail business, even one focused on providing exceptional customer service. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we have been taking every step essential to address any issues our customers may have. Besides hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.